REFUND POLICY

 

TERMS AND CONDITION
The information contained in this website is for general information purposes only.
The information is provided by Graceglo, a property of Graceglo Sdn Bhd. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you’re able to link to other websites which are not under the control of Graceglo Sdn Bhd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Graceglo Sdn Bhd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

DISCLAIMER OF LIABILITY
Graceglo Sdn Bhd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.
In particular, neither Graceglo Sdn Bhd nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

REFUND POLICY
For Products:
A. Incorrect or Defective Items
1. For incorrect, expired or defective items, case must be filed within 7 days from the date of receipt of product. Kindly send us your order number along with information on the incorrect product to contact@graceglo.com. For returns, you must meet the following requirements:
- The product(s) must be in UNUSED condition and in its original package. Product packaging must be UNOPENED, UNMARKED, UNDEFACED in any manner.
- Items purchased as part of a set or multi-item pack must be returned as a whole set.
- This return policy does not apply to items that have been stated as NON-exchangeable on https://graceglo.aoikumo.com/webstore.
- We do not offer exchange in case of change of mind or incorrect purchase.
For what reason can I return an item?
- Wrong item (wrong product/size/type, etc.)
- Item damage (for example: broken bottle)
- Item expired

2. All returns will be reviewed first by Graceglo Sdn Bhd and we reserve the right to perform:
- 1 to 1 exchange.
Item replacement postage?
The customer must bear the postage of the returned item during the return process, please send it back within 14 working days.
How long will it take to receive my new item?
When we receive your return package, we will send the new item back to you within 14 working days.

3. Returned merchandise that does not meet these requirements may be subject to a damaged goods fee or be sent back to you with no exchange performed.

B. Allergic Reactions
1. For allergic reactions, we offer solution by case to case basis from 1 to 1 exchange or refund. Kindly send us a detailed description along with photos to contact@graceglo.com . A medical certificate may be requested.
2. Please note that case must be filed within 7 days from the date of receipt of product.
3. We do not offer refund in case of change of mind.

For Treatment/Package:

All sales are final. Treatment/Package are NON-REFUNDABLE.
Once a customer purchases a service/package, it has to be completed within 1 year from the first treatment date.
The services/package purchased is NOT TRANSFERABLE to other people. The package is NOT SHAREABLE between customers. This is due to treatment purchased might not be suitable for other clients.
Allergic Reactions
1. For allergic reactions, we offer solution by case to case basis for exchange of treatment/package. Kindly send us a detailed description along with photos to contact@graceglo.com . A medical certificate may be requested.
2. Please note that case must be filed within 7 days from the date of treatment provided.
3. We do not offer refund in case of change of mind.

These above policies apply to all GraceGlo services and products listed on our official page and web store unless otherwise noted in the corresponding program materials.

DELIVERY POLICY
Goods will be sent via Poslaju/DHL/J&T/NinjaVan, which will take 7-14 workings days to receive the goods.
We will not be responsible on missing parcel / lateness due to third party delivery partner. However, we will help you on the process to track and enquire on your parcel.

PRIVACY POLICY
Customer information collected on our website is used to improve our service and send important messages as well as marketing communications. We do not, under any circumstances, share this information with third-parties.

I need more information. Whom do I contact?
You can email contact@graceglo.com or contact our customer service at
+6011-11434594
Our customer service will be in touch with you.

GraceGlo

A   GraceGlo (Aesthetic & Wellness)
     #01-10, Block F, Komersil Southkey Mozek,
     Persiaran Southkey 1, Kota Southkey,
     80150 Johor Bahru, Johor, Malaysia.

  +6011 1143 4594

E   contact@graceglo.com

Operation hour
Monday to Saturday  : 10am - 7pm
Sunday                         : 10am - 6pm
Every Tuesday            : Off day